Frequently Asked Questions
We have you covered on all bases.
Are you human?
Yes - our remote workforce is 100% run by humans, although in the future we plan to integrate AI in our service. Ask us about it!
Can I train my Elly VA to do things my way?
Yes, you absolutely can! Consider your VA as your own employee and train/use them as you see fit. We'll stay out of your internal process (unless we're training your replacement).
Can I cancel my subscription?
You can cancel at any time. Let us know via chat/email or cancel your subscription through the Admin page when you log in to Elly's platform.
What about refunds?
If you have already been billed, your cancellation request will not take effect until the following month. Unfortunately, we do not offer prorated refunds or cancellations for unused time. Contact our support via email/chat and we'll make sure you're not billed again.
What are specialty VAs?
A specialty virtual assistant has unique specialized and creative skills, such as graphic design, writing, coding, accounting, and more. If you need a specialty VA, please contact us.
Can you help with marketing strategy?
If you already have a strategy and templates for cold emails/outreach in place, we can help by implementing and providing consistent support. However, we aren't marketers - we can offer suggestions based on data we collect, but we leave the marketing plan up to you.
Can I get a trial with Elly?
Book a demo call with us and we can help you with that!
Do you offer support in multiple languages?
All our VAs are fluent in English. As of now, we only offer support in English.
How do you vet and hire your VAs?
We don't just look at resumes. We asses English, IQ, and personality tests to ensure applicants are the right fit for us and for you.
We also test internet connection, verbal communication via live interviews, and critical thinking skills. Reach out to us for more info!